Privacy Policy
Policy Statement
Learnfully is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, email addresses and phone numbers.
This Personal Information is obtained in many ways including meetings, correspondence, by telephone, by email and via our website learnfully.com.au or from third parties. We don’t guarantee website links or policy of authorised third parties.
You may unsubscribe from our mailing lists at any time by contacting us in writing. We will not use your sensitive information for direct marketing without your consent. You may opt out of receiving direct marketing communications at any time by following the instructions provided in those communications.
When we collect Personal Information, we will, where appropriate and where possible, notify you at or before the time of collection (or as soon as practicable) about the purpose of collection, any third parties the information may be shared with, whether the collection is required or authorised by law, and the consequences of not providing the information.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information, where collected for reasonable purposes to deliver services, will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Learnfully will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Cross-Border Disclosure
We may disclose your Personal Information to overseas recipients, such as cloud service providers or communication platforms. Where this occurs, we will take reasonable steps to ensure that the overseas recipients do not breach the Australian Privacy Principles. Where possible, we will identify the countries in which these recipients are located.
Statutory Tort for Serious Invasions of Privacy
As of 10 June 2025, individuals have the right to seek redress for serious invasions of privacy under a new statutory tort. We are committed to protecting your privacy and complying with all applicable laws and regulations.
Cookies and Tracking
Our websites may use cookies and similar tracking technologies to enhance your experience. These tools help us understand how users interact with our site and improve our services. You can control the use of cookies through your browser settings.
Data Breach Notification
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any enquiries about our Privacy Policy, please contact us via the Contact Form on our website learnfully.com.au.