CONFIDENT CONVERSATIONS
Communication skills and a practical framework to deal with difficult conversations.
Dealing with difficult workplace conversations confidently is fundamental to personal effectiveness, and the capacity to build trust and strong relationships with others in the workplace. Regardless of role, seniority or communication style, individuals can have a significant and positive influence on the outcome of their interactions with others through their ability to manage the conversation process and respond quickly and effectively to the behaviours and reactions of the other person, especially when there is heightened emotion or disagreement.
LEARNFULLY has developed this one day workshop to explore some fresh thinking and insights around having difficult conversations with colleagues and direct reports, and to equip people with the skills to manage these conversations effectively and achieve a productive outcome.
It introduces an easy-to-follow conversation framework along with some skills, techniques and tips on how to approach these conversations with greater confidence and effectiveness.
LEARNFULLY offers skills coaching as part of this program to consolidate the learning and support participants to deliver feedback with greater confidence in their workplace.